Thank you for choosing Lightwork Lounge. Because our classes, events, ceremonies, workshops, and appointments require advance preparation and reserved space, the following policies apply to all purchases unless otherwise stated at the time of booking.

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Event, Class, Ceremony & Workshop Tickets

All ticket sales are final and non-refundable.

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If you are unable to attend, please contact us as soon as possible. At our discretion, and when sufficient advance notice is provided, we may allow the amount paid to be transferred as a one-time credit toward a future qualifying event with the same provider.

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Credits are subject to availability and are not guaranteed. Credits have no cash value, may not be transferred to another person, and may not be applied retroactively after an event has occurred.

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No refunds or credits will be provided for no-shows or missed events.

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Late Arrivals

Please arrive on time for your scheduled class, event, ceremony, workshop, or appointment. Late admission may not always be possible, particularly once a ceremony, meditation, hypnosis session, sound experience, or other facilitated experience has begun.

Being unable to participate because of late arrival does not qualify for a refund.

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If Lightwork Lounge Cancels an Event

If Lightwork Lounge or the scheduled provider cancels an event without offering a replacement date, attendees will receive a refund of the amount paid for the cancelled event.

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If an Event Is Rescheduled

If Lightwork Lounge or the provider needs to reschedule an event, your registration will automatically transfer to the new date.

If you are unable to attend the rescheduled date, please contact us within the timeframe provided in the rescheduling notice, and we will provide a refund of the ticket price paid.

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Provider, Schedule & Program Changes

Occasionally, circumstances may require us to modify an instructor, practitioner, facilitator, schedule, activity, or other program detail. When the primary event is still being provided, these reasonable changes do not automatically constitute a cancellation or entitle the purchaser to a refund.

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Special Events & Outside Providers

Certain special events, retreats, certifications, guest presenters, outside providers, or limited-capacity experiences may have separate cancellation and refund terms. When applicable, those terms will be disclosed with the event registration and will control for that specific event.

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Memberships

Membership payments are non-refundable and non-transferable.

Paid memberships require 30 days' written notice to cancel. Membership fees scheduled during the 30-day notice period remain due, and membership benefits remain available through the effective cancellation date.

Failure to use membership benefits, attend included programming, or utilize available services does not qualify the member for a refund or account credit.

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Private Appointments & Services

Private appointments and practitioner services may be subject to a separate cancellation and rescheduling policy provided during booking. Failure to attend an appointment or cancellation outside the permitted cancellation period does not automatically qualify for a refund.

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Emergencies & Exceptional Circumstances

We understand that emergencies happen. Lightwork Lounge may make reasonable exceptions or provide alternative accommodations at its sole discretion when circumstances warrant. Making an exception in one situation does not waive or modify this policy for future purchases.

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Agreement to Policy

By purchasing a ticket, registering for an event, booking an appointment, or enrolling in a paid membership, you acknowledge that you have reviewed and agree to the applicable refund, cancellation, rescheduling, and membership terms presented at the time of purchase.

Thank you for supporting Lightwork Lounge and the practitioners, teachers, and facilitators who make these experiences possible. 💛